Before you go
What to ask about changes and cancellations
Flights, hotels and activities can all carry different conditions.
Check each item before confirming
Ask whether it can be changed, what a change costs, when it becomes non-refundable and what happens if the supplier cancels.
The actual terms are explained item by item before a booking is confirmed.
Keep the written record
Keep confirmations, payment records and terms where they are easy to find. If something changes, you will know which document applies.
Didn't answer yours? Just ask.
You don't need it worked out first. One question is enough.
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